![]() I'm wondering if you could share with me the bugID appeared after you sent the crash with MEP in Archicad 24? I can do a quick check to see whether it is a known issue in our database or not. Thank you very much for the report and I am very sorry about the issue! While ver 3022 crashed occasionally ver4000 seems to be seriously flawed. I have tried numerous attempts at fixing the issues (repairing the project deleting cache searching for faulty components etc) to no avail. In editing projects AC24 crashed randomly. Attempting to move any MEP results in crash.įor reference AC24 3022 worked correctly. The only way to change layers is by using the MEP Selection Set method. Attempting to change the layers of any part is futile as MEP parts stay on same layer. Attempts to stretch or shrink the duct sizes using these nodes are futile and duct length stays the same. When selected ducts show the adjustment nodes and don't appear to be connected. This has been tested on a few different projects and the result is the same. Any attempts to modify MEP parts results in crash. Without an external monitor Archicad 23 works great. 2.6Ghz i7, 32GB DDR4 memory and Raedon Pro Vega 16. It sounds like our system was looking for the LAN address, but was receiving the wifi one, so that was killing it.MEP AC24 4000. Hey Help is needed Using Archicad 23 will freeze the entire system or crash the entire system. "Our tools do look at the MAC address of the interface you are registering it on, so they can match up the activation to any existing activations on the same hardware. In an follow up from CI they sent me the following: So if this happens to you check if the internal ethernet port loaded properly. So there is some link between the internal ethernet port loading properly and being able to authorize the CI tools. Even more strange is that it worked on ArchiCAD 23 but not 24. I am not sure why the two were linked because I had an internet connection the whole time. I then tried to authorize the CI Tools and it worked. Doing this brought the port to life and once I returned to the system on my internal drive the built-in ethernet port was still working. I tried a bunch of things to make it work and I finally got it working by booting off an external drive with a fresh copy of Catalina. It was almost as if the drivers for the built-in ethernet didn't load or the built-in ethernet wasn't found. This weekend I was trouble shooting the issue which I discovered was somewhat common on iMacs. I didn't think much of it since I was connected via WiFi and an ethernet port on my Thunderbolt 3 hub. I noticed that my built-in ethernet port on my new iMac wasn't working. 19:02:34.437278 - RegistrationDialog::ActivateHandler -įollowing up on this issue, I was able to figure out a way to make it work. 18:57:42.500477 The server returned an error: "Incorrect code" 18:57:28.655063 Starting activation for Doors + Windows v6.25 build 115, serial = XXXXXXX This is the log text I get when I try to activate ArchiCAD 24 (On the same machine CI Tools for ArchiCAD 23 work but ArchiCAD 24 doesn't): ![]() That is why I am reaching out here as maybe other users have resolved the same issue. So my experience with CI support has not met my expectations. This Update contains many improvements since the original release of Archicad 22. For more information, please visit this Help Center article. I actually sent them the log file text on my own and they just completely ignored it without acknowledgement. Archicad 22 Update This Update also addresses macOS 10.15 (Catalina) specific issues. Any request for other suggestions was simply ignored. Also I am not sure that doing this should be the first line of support. I try to avoid installing software I am not familiar with on my work computers when ever possible and because of the change in time zones I am usually in the field when they are available. Make sure none of the Archicad components are modified (e.g. Start the full installation process using an administrator account. From macOS 10.15 Catalina onward, the Operating System will h. Why on macOS 10.15 Catalina Apple has taken a new approach with macOS 10.15 Catalina to tackle arising security and privacy threats. Make sure you have administrator rights on the computer. In order for Archicad to run optimally on the new Operating System, it must be granted Full Disk Access. ![]() They then wanted me to install some software called TeamViewer so they could screen share and control my computer. The Update process will automatically search your computer for Archicad 22 (including MEP Modeler, EcoDesigner STAR and all Graphisoft Add-ons). They pretty much offered no suggestions other than to use the latest installer which I was already doing. Please note that Archicad 23 and earlier versions will not be compatible with. I already tried contacting the support team directly. AC23 was released when macOS Catalina (or Mojave) was out.
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